Engineer II
Core
Provide escalated Level 2 support and resolve complex Microsoft 365 issues for end-users, focusing on identity, security, and collaboration services.
Role type
Senior IC Cloud Engineer (M365)
Builds
Microsoft 365 tenant configurations, security policies, and identity management solutions
Domain
IT Services / Cloud Infrastructure
Deliverable
client delivery
Required skills
Microsoft 365 administration, PowerShell scripting, identity and access management, email security, SharePoint/Teams configuration, MDM policies
Preferred skills
MS-100, MS-101, ITILv4 certifications
Technologies
Microsoft 365, Exchange Online, Azure AD, SharePoint Online, OneDrive, Microsoft Teams, PowerShell
Responsibilities
Administer and optimize Exchange Online; Implement email security measures; Design SharePoint/OneDrive configurations; Troubleshoot Teams audio/video and guest access; Manage Azure AD Premium and SSO/MFA; Enforce DLP and Information Governance; Configure MDM policies
Seniority
Mid-level, hands-on IC
