Project Manager, CRM
Core
End-to-end project management for CRM & customer lifecycle initiatives, connecting Marketing, Product, Engineering, and Decision Science to deliver project excellence for clients.
Role type
Senior Project Manager (CRM Marketing)
Builds
CRM marketing ecosystems, cross-functional execution, and client competitive advantages
Domain
Digital Marketing / Customer Experience / CRM
Required skills
Cross-functional project leadership, strategic planning, stakeholder management, Agile processes, CRM platform expertise, technical team collaboration, multitasking
Preferred skills
Project management certifications, long-term vision planning
Technologies
JIRA, Workfront, Microsoft Project, Mac OS, Braze
Responsibilities
Drive cross-functional engagement, timeline setting, task management, and resourcing for CRM initiatives; Maintain operational cadence and hold partners accountable; Lead strategic initiatives like operational model development and platform enablement; Manage new channel launches (In-App Messaging, Mobile Notification Center) and tool implementations; Conduct weekly project check-ins and action item follow-ups.
Seniority
Mid-Senior, hands-on IC