Product Deployment Specialist
Core
Bridge the gap between customers, product, and market by building internal processes, documenting requirements, and synthesizing customer feedback into product opportunities.
Role type
Product Deployment Specialist (Product Operations & Customer Success)
Builds
Internal processes, documentation, playbooks, and product roadmap alignment
Domain
CPG (Consumer Packaged Goods) / Retail / Deductions & Chargebacks
Deliverable
product features
Required skills
Process improvement, analytical thinking, requirements documentation, customer engagement, market research, product strategy
Preferred skills
Financial workflows, CPG domain expertise, technical team collaboration
Responsibilities
Build and maintain internal processes and documentation for the disputes team, engage with customers to understand workflows and synthesize feedback, support customers in deriving product value, bridge customer experience with product functionality, conduct industry trend research, collaborate with Product Lead to scope and execute features
Seniority
Mid-level, hands-on IC