Senior Support Specialist (d/m/w) Lohn & Gehalt (2nd Level) - Remote
Core
Second-level support specialist for payroll and compensation software, resolving complex customer issues and identifying product bugs.
Role type
Senior IC support specialist (payroll software)
Builds
Lexware payroll and compensation software for freelancers and small businesses
Domain
Software support / Payroll & Compensation
Deliverable
client delivery
Required skills
Payroll and compensation expertise, technical troubleshooting, bug identification, self-organization, proactive product improvement
Preferred skills
Experience with automation and AI tools, cross-functional collaboration
Technologies
Lexware payroll software
Responsibilities
Advise customers on payroll software usage via written and phone support, resolve complex technical and functional issues, identify and report product bugs, optimize self-service offerings based on recurring customer requests