Lead Customer Experience Specialist (d/m/w) - Lexware Geschäftskonto - Remote
Core
Lead Customer Experience Specialist for Lexware Business Account, designing the support journey for banking and accounting integration for small businesses.
Role type
Senior IC Customer Experience Lead (Banking/FinTech)
Builds
End-to-end support experience for Lexware Business Account, including digital account opening, real-time transactions, and payment automation.
Domain
FinTech / Banking / Accounting
Required skills
Servant leadership, customer service experience, technical affinity, process optimization, data-driven decision making, team mentoring, stakeholder management, agile collaboration
Preferred skills
FinTech/Banking knowledge, German business law understanding, AI tool usage
Technologies
Lexware Office, Video-Ident, SEPA, Smart Split
Responsibilities
Design support journey from account opening to daily banking, bridge gaps between banking and accounting, act as liaison between support and feature teams, define metrics and reporting processes, identify blind spots in customer experience, evolve support team practices.
Seniority
Senior, hands-on IC with team leadership