Supervisor, Operations
Core
Direct supervision of entry and processing staff to ensure timely, accurate workflow and quality standards in a healthcare or production environment.
Role type
Operations Supervisor
Builds
Operational processes and reports for process control and production effectiveness
Domain
Healthcare / Production / Mail Distribution
Required skills
Direct supervisory experience, hiring and firing authority, process improvement analysis, quality control, data collection and analysis, staff coaching, administrative management, procedure development
Preferred skills
Healthcare (government healthcare delivery), production environment experience, print/fulfillment/manufacturing support
Technologies
None stated
Responsibilities
Monitor reports and assign resources to ensure production effectiveness; Monitor reports and adjust processes to ensure quality effectiveness; Respond to customer inquiries and track issues; Represent department to promote relationships and secure goals; Collect and analyze operational data to identify efficiency improvements; Perform quality control work and provide feedback/coaching to staff; Handle administrative issues including disciplinary matters, timekeeping, and scheduling; Handle escalations; Work on special projects for staff development and corporate goals; Construct procedures in response to new programs or contracts; Develop relationships with other departments for collaboration
Seniority
Mid-level Supervisor