Manager, Community Relations
Core
Lead community relations activities for a health plan by managing field teams, building partnerships with community organizations and providers, and executing outreach to support member growth and retention.
Role type
Manager, Community Relations
Builds
Community engagement strategies, partnerships, and local outreach initiatives
Domain
Healthcare / Managed Care
Deliverable
product features
Required skills
Team leadership, community partnership building, stakeholder engagement, performance management, data reporting, public speaking, compliance management
Preferred skills
Healthcare or sales team leadership, Medicaid/Medicare program experience, bilingual capabilities, CRM proficiency
Technologies
CRM, reporting tools, Excel
Responsibilities
Manage and coach field-based Community Relations staff; Develop and execute community engagement strategies; Build strategic partnerships with community organizations, providers, and stakeholders; Oversee outreach events and initiatives; Partner with internal teams (Sales, Marketing, Provider Relations); Monitor market trends and community needs; Ensure regulatory and organizational compliance; Prepare performance reports for leadership.
Seniority
Manager, hands-on leadership