Mitarbeiter Kontakt- und Servicemanagement (m/w/d)
Core
Supporting all professionals involved in rehabilitation by accompanying and assisting relatives through conversations, seminars, instructions, and measures during their stay.
Role type
Patient and relative contact and service management specialist
Builds
Rehabilitation services for patients and their families
Domain
Healthcare / Rehabilitation
Deliverable
client delivery
Required skills
Conflict resolution, Interdisciplinary collaboration, Patient advocacy, Event organization, Communication, Documentation
Preferred skills
Nursing, therapeutic, pedagogical, or business background, Training facilitation
Responsibilities
Accepting, processing, and forwarding complaints and feedback from patients and relatives; Accompanying relatives in stressful situations; Organizing and moderating discussions among various stakeholders; Serving as a contact person for institutions and other professions; Contributing to the creation of information brochures; Providing advice to patients and relatives; Collaborating in an interdisciplinary department.