Care Manager
Core
Develops, assesses, and facilitates complex care management activities for members with mental and behavioral health needs, including substance use disorders, to provide high-quality, cost-effective healthcare outcomes.
Role type
Senior IC Care Manager (Behavioral Health)
Builds
Personalized care plans and service plans for members with high acuity
Domain
Healthcare + Behavioral Health
Required skills
Care plan development, needs assessment, care coordination, provider identification, outcome monitoring, member/family education, regulatory compliance documentation
Preferred skills
Telephonic experience, time management, organizational skills, computer proficiency
Responsibilities
Evaluate member needs via phone or in-home visits; develop ongoing care plans for high-acuity members; coordinate between members, families, and community resources; monitor care plans and member status for changes; provide education on treatment options and benefits; document care management activities for compliance; provide feedback to leadership on quality delivery improvements.
Seniority
Mid-level, hands-on IC