Claim Manager (all genders welcome)
Core
Manage systematic identification, investigation, and execution of customer claims to improve project and customer profitability in the global automotive industry.
Role type
Senior commercial claim manager
Builds
Structured claim processes and margin improvement projects
Domain
Automotive manufacturing / Supplier management
Required skills
Root cause analysis, commercial negotiation, profitability gap identification, cross-functional collaboration, stakeholder management, process excellence, strategic planning, analytical thinking, intercultural communication
Preferred skills
Experience in automotive supplier or OEM environment, understanding of contractual and pricing structures, ability to navigate complexity
Technologies
None stated
Responsibilities
Monitor and improve project and customer profitability; Drive root cause analyses and define margin improvement measures; Quantify commercial impact and prepare customer communication; Define and steer claim negotiation strategies; Ensure transparency and drive internal reporting and decision-making; Coordinate customer-facing activities between global and local sales teams
Seniority
Senior, hands-on IC