Mello House – Concierge
Core
A part-time concierge team member providing personalized guest service, event coordination, and operational support for a creative member-focused club space.
Role type
Concierge
Builds
Private dinners, meetings, celebrations, and special experiences for members
Domain
Hospitality / Club Management
Deliverable
client delivery
Required skills
Opera Cloud proficiency, iVvy or similar event management software experience, event planning, guest service, problem-solving, multitasking, tech adaptability
Responsibilities
Handle guest profiles, reservations, billing, and room allocation; coordinate guest events and venue layouts; assist with organizing private dinners, meetings, and celebrations; tailor recommendations and experiences to guest preferences; manage multiple guest requests and tasks simultaneously; resolve guest requests and complaints calmly under pressure
