Lead Customer Journey Manager - Data & AI Transformation
Core
Lead the definition and optimization of end-to-end client and colleague journeys, translating business and regulatory needs into data and AI-enabled solutions to improve customer outcomes and operational efficiency.
Role type
Senior IC Lead Customer Journey Manager (Data & AI Transformation)
Builds
Scalable, compliant, and measurable data and AI solutions for Corporate & Institutional Banking customers.
Domain
Banking (Corporate & Institutional) + Data Engineering & AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
End-to-end customer journey mapping, Data stewardship, AI use case definition, Process optimization, Stakeholder orchestration, Strategic prioritization
Preferred skills
Cloud migration experience, Data product ownership, Cross-functional delivery leadership
Technologies
Data platforms, AI frameworks, Process mapping tools
Responsibilities
Define and maintain journey, process, data, and integration maps; Partner with Product and Engineering teams to translate requirements into scalable solutions; Embed data stewardship practices for ownership, quality, and lineage; Orchestrate cross-functional delivery of Data & AI initiatives; Identify improvement opportunities using data insights.
Seniority
Senior, hands-on IC with leadership responsibilities
