Customer Journey Manager (12-month FTC)
Core
Design and deliver smarter planning capabilities to simplify complex finance processes and improve decision-making across the organization.
Role type
Senior transformation manager (finance planning)
Builds
Future-state planning solutions for Finance, Technology, and Data teams
Domain
Banking / Financial Services / Enterprise Planning
Deliverable
product features
Required skills
Large-scale business transformation, finance transformation, change management, planning and forecasting, financial management, workshop facilitation, stakeholder alignment, process simplification, control improvement, agile delivery
Preferred skills
Group Planning, Capital Planning, Cost Planning, Management Reporting, Oracle EPM, FCCS, EPBCS, Banking experience, Financial Services experience, product-led organization experience
Responsibilities
Lead discovery, design, and delivery of planning and reporting capabilities; Translate complex business requirements into clear outcomes and prioritized backlogs; Facilitate workshops with senior leaders and subject matter experts; Drive identification and resolution of planning difficulties and control weaknesses; Define target customer journeys and success measures; Shape transformation roadmaps; Support governance forums and executive decision-making; Champion agile delivery practices