Kundenberater:in Niederschlagswasser (w/m/d)
Core
Enforce, review, and evaluate protocols for foreign water discharges; prohibit protected water discharge into rainwater systems; verify permits and calculate rainwater fees; handle credits, recalculations, and adjustments; advise on systematic decoupling; process complaints and objections.
Role type
Customer advisor (rainwater management)
Builds
Rainwater management compliance and fee assessment for Berlin's water and wastewater sector
Domain
Water and wastewater industry, rainwater management, hydraulic engineering
Deliverable
client delivery
Required skills
rainwater management knowledge, hydraulic engineering, building and sanitary technology, German civil and administrative law, GIS and DMS systems, SAP IS-U, MS Office
Preferred skills
technical understanding of DIN standards, digital customer contact experience, complaint management
Responsibilities
Enforce and evaluate foreign water discharge protocols; prohibit protected water discharge into rainwater systems; verify permits and calculate rainwater fees; process credits and recalculations; advise on systematic decoupling; handle complaints and objections
Seniority
Mid-level specialist