In-Service-Support Manager (m/w/d)
Core
Manage In-Service Support (ISS), Service, and Technical Logistics (TLB) contracts for maritime simulators used by the German Navy, overseeing a team responsible for maintenance, repairs, and spare parts.
Role type
Senior contract management and service delivery manager
Builds
Maintenance and support services for maritime simulation training systems
Domain
Defense / Maritime Simulation / IT Integration
Deliverable
client delivery
Required skills
Contract negotiation, project management, team leadership, obsolescence management, stakeholder management, SAP/ERP knowledge, English (fluent)
Preferred skills
Technical background in hardware/software integration, international project experience
Technologies
SAP, ERP
Responsibilities
Plan and negotiate ISS/Service/TLB contracts, ensure cost/quality/timeline adherence, lead integration and service teams, execute maintenance and repair measures, manage spare parts and obsolescence, coordinate international customer contacts.
Seniority
Senior, hands-on IC with team leadership