Principal Product Designer
Core
Shape the design vision for Customer.io's product, drive the strategic direction of the Pluma design system, and lead design for builder/developer audiences and AI-agentic surfaces.
Role type
Principal Product Designer (highest IC design role)
Builds
Automated communication platform (emails, push, SMS, in-app) for B2B SaaS customers; CLI-native flows and API-first onboarding interfaces.
Domain
B2B SaaS, Developer tools, AI/Agentic interfaces
Required skills
Design vision and organizational impact, Design system strategy (architecture/evolution), CLI/API-first interface design, AI and agentic product design philosophy, Influence without authority, Executive-level communication, B2B SaaS complexity understanding, Staff-level mentorship
Preferred skills
None stated
Technologies
None stated
Responsibilities
Shape and communicate a design vision for the product as a whole, Drive the strategic direction of the Pluma design system, Close the gap between design intent and shipped product, Design for builder and developer audiences, Lead the design of agentic and human-AI surfaces, Partner with product and engineering leadership on product strategy, Develop Staff designers through direct mentorship
Seniority
Principal, hands-on IC with strategic influence
