Mitarbeiter Key Account Backoffice (w/m/d)
Core
Central contact person for key accounts, supporting Key Account Management in developing long-term customer relationships and driving customer-oriented business development.
Role type
Key Account Backoffice Specialist
Builds
Customer service and operational support for B2B and B2C key accounts
Domain
Logistics / Supply Chain
Deliverable
dashboards & analysis
Required skills
Data analysis, CRM management, report creation, stakeholder coordination, customer communication, contract administration
Preferred skills
Experience in customer service or sales, retail/hospitality background, logistics knowledge
Technologies
CRM systems, Microsoft Teams, email, phone
Responsibilities
Analyze shipment, revenue, and performance metrics to create reports and recommendations; Support Key Account Management with scheduling, data maintenance, and offer creation; Serve as central contact for key accounts via email, phone, and Teams; Coordinate billing, contract, and service issues with internal departments; Occasionally accompany outside sales teams to customer visits