Ansprechpersonen (m/w/d) für den telefonischen Bürgerservice in verschiedenen Finanzämtern der Finan
Core
Provide telephone customer service to taxpayers regarding tax law questions, filing deadlines, and tax return processing status.
Role type
Customer service representative (tax administration)
Builds
Taxpayer support via hotline for the North Rhine-Westphalia tax authority
Domain
Public sector / Tax administration
Deliverable
client delivery
Required skills
Commercial vocational training, tax law knowledge, PC/MS Office proficiency, organizational skills, flexibility
Preferred skills
3 years experience, experience with laws/administration, willingness to learn tax law
Responsibilities
Answering taxpayer phone inquiries, recording questions, researching facts using specialized programs, providing information on tax topics, forwarding complex cases