Senior Customer Architect
Core
Senior Customer Architect (Forward Deployed Engineer) serving as a technical solution expert and advisor for large Harness AppSec customers to design, implement, and optimize platform adoption strategies.
Role type
Senior IC Customer Architect / Forward Deployed Engineer
Builds
Harness AI-enabled DevSecOps platform and AppSec modules
Domain
Cloud Security, DevSecOps, Application Security, AI Security
Required skills
Kubernetes ecosystem expertise, AWS cloud infrastructure, Linux, Python/Bash scripting, CI/CD pipelines, SAST/DAST/SCA/IAST, API security testing
Preferred skills
GCP/Azure, Terraform, Helm, Kubernetes troubleshooting, Splunk/Datadog, SOAR platforms, AI application security
Technologies
Kubernetes, Helm, AWS, GCP, Azure, Terraform, Jenkins, GitHub Actions, Harness Pipelines, Python, Bash, Splunk, Datadog
Responsibilities
Serve as primary technical owner for customer implementations and adoption programs; Provide hands-on technical guidance from onboarding to value realization; Develop strategic account success plans; Analyze customer usage data to surface optimization opportunities; Collaborate with product and engineering to drive solution adoption; Conduct regular business reviews and address customer concerns; Identify at-risk accounts through churn analysis; Contribute to reference architectures and enablement content.
Seniority
Senior, hands-on IC
