Client Services Coordinator (After Hours)
Core
Operational leadership for youth accommodation services, ensuring safe, consistent, and youth-centred service delivery during afternoon and evening hours for vulnerable young people aged 16-25.
Role type
Senior IC operations coordinator (youth homelessness)
Builds
Safe accommodation and support services for young people at risk of homelessness
Domain
Social services / Youth homelessness
Required skills
Team leadership, staff supervision, case management, risk management, incident response, roster coordination, stakeholder engagement, trauma-informed practice
Preferred skills
Experience in homelessness/housing services, knowledge of Psychologically Informed Environment (PIE) framework
Technologies
None stated
Responsibilities
Lead and support a team of case managers and after-hours staff; Provide day-to-day operational leadership; Manage risk, safeguarding, and incident responses; Coordinate and oversee the 24/7 staffing roster; Drive best-practice service delivery aligned with the Journey to Independence Model; Build partnerships with community agencies
Seniority
Senior, hands-on IC