Mid/Sr. Product Engineer, Intelligence
Core
Build end-to-end customer-facing intelligence features and AI tools that surface actionable data to Help Scout users.
Role type
Mid/Senior Full-Stack Product Engineer (Frontend focus)
Builds
Cross-platform intelligence experiences, AI features, and dashboards for customer support teams.
Domain
SaaS / Customer Support / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
JavaScript, TypeScript, React, Full-stack development, AI tool fluency (Cursor, Claude Code), Customer signal interpretation, Outcome ownership, Production readiness (monitoring, alerting, logging)
Preferred skills
LLM feature production experience (latency/cost tuning, safety), Design sensibility, Customer support domain knowledge
Technologies
TypeScript, React, Kotlin, Java, PHP, Elasticsearch, ClickHouse, Kafka, Flink, RabbitMQ, MySQL, PostgreSQL, AWS, Vector search, LLM tooling
Responsibilities
Design and build intelligence features from zero-to-one based on loosely defined specs, Sweat front-end craft (responsiveness, accessibility, streaming states), Join customer calls and review session recordings to inform design, Define and track outcome metrics for shipped features, Co-author product solutions with PMs and designers, Ensure production readiness including automation and reliability from the start, Integrate AI coding tools into daily workflow
Seniority
Mid/Senior, hands-on IC