Mitarbeiter IT Support Expert [ D | M | W ] zur Direkteinstellung
Core
Monitoring system interfaces and SAP-EWM warehouse management system for alerts, errors, and metrics; analyzing incidents to identify root causes; developing and implementing workarounds for the operational logistics team.
Role type
IT Support Expert (Logistics/WMS)
Builds
Operational stability and efficiency of the warehouse management system and related logistics processes
Domain
Logistics / Warehouse Management Systems (WMS)
Deliverable
dashboards & analysis
Required skills
SAP-EWM, incident management, root cause analysis, system interface monitoring, report creation, cross-functional communication
Preferred skills
ABAP, material flow processes, WMS customization, 3rd level support experience
Technologies
SAP-EWM, SAP Cloud, WMS
Responsibilities
Monitor system interfaces and SAP-EWM for warnings and errors; Create reports and analyses; Handle, document, and communicate incidents in the ticketing system; Analyze incoming incidents for potential root causes; Classify incidents by severity and category; Act as interface to 3rd level support, development teams, and internal IT infrastructure teams; Develop and implement workarounds for the operational logistics team
Seniority
Mid-level, hands-on IC