Senior Analyst, Care Operations
Core
Senior Analyst driving operational performance, process improvements, and data-led strategies for the Care Operations business to enhance patient and provider experiences.
Role type
Senior IC business analyst (care operations)
Builds
Operational workflows, process improvements, and data-driven strategies for patient care delivery
Domain
Healthcare / Consumer Health / Operations
Deliverable
dashboards & analysis
Required skills
complex data analysis, root cause diagnosis, KPI monitoring, cross-functional partnership, stakeholder presentation, strategic prioritization
Preferred skills
AI tool utilization, mentoring, rapid decision-making in high-growth environments
Technologies
Excel, Looker, Tableau, Claude
Responsibilities
Lead complex analyses to identify trends and diagnose root causes; Monitor business performance and KPIs to identify risks and opportunities; Own analytical workstreams to drive improvements in growth, efficiency, and quality; Partner with Product, Medical, and Clinical teams to solve complex problems; Measure impact of launches and operational changes; Present findings and recommendations to senior stakeholders
Seniority
Senior, hands-on IC