Associate Installer Support Engineer (Italian Speaking) - (m/w/d) - Fixed Term Contract
Core
Provide real-time diagnostics and solutions for on-site technicians installing and maintaining residential Tesla energy products (solar, storage, home charging) via phone, chat, and email.
Role type
Associate Installer Support Engineer (Technical Support)
Builds
Residential Tesla energy products (solar, storage, home charging)
Domain
Renewable energy / Electrical engineering
Deliverable
client delivery
Required skills
Residential energy industry knowledge, troubleshooting proprietary power electronics, reading single-line diagrams (PV/storage), reviewing operational logs, electrical theory (AC/DC power systems), metering and communications troubleshooting, Linux environments, SSH
Preferred skills
Electrical engineering knowledge, commercial electrical metering experience
Technologies
Linux, SSH
Responsibilities
Provide top-tier support for live technical issues, troubleshoot proprietary power electronics systems, identify trending issues and report findings, document interactions and work performed, submit feedback to improve training and resources
Seniority
Associate, hands-on IC