Applikationsspezialist (m/w/d) - befristet auf 12 Monate
Core
Provide application and technical support, training, and troubleshooting for in-vitro diagnostic (IVD) laboratory analysis systems and reagents.
Role type
Application Specialist (IVD Diagnostics)
Builds
Customer service and technical support for laboratory analysis systems (KRYPTOR, Indiko) and reagents.
Domain
Biotechnology / In-vitro diagnostics (IVD)
Deliverable
client delivery
Required skills
IVD product knowledge, laboratory instrument operation, customer service, software updates, training delivery, documentation, UAT participation
Preferred skills
SAP, Salesforce, Laboratory Information Systems (LIS), network integration
Technologies
KRYPTOR, Indiko, SAP, Salesforce, Microsoft Office
Responsibilities
Handle customer complaints for lab analysis systems and reagents, provide pre- and after-sales technical consultation, perform device setup and software updates, conduct customer training, coordinate service technician schedules and spare parts, maintain documentation, participate in User Acceptance Tests (UAT).
Seniority
Individual Contributor
