Senior Operations Specialist
Core
Plan and manage initiatives to improve the quality, efficiency, and effectiveness of study delivery to sponsors within the pharmaceutical/biotechnology industry.
Role type
Senior Operations Specialist (Process Improvement & Change Management)
Builds
Operational excellence processes, change management plans, and standardized best practices for drug development studies.
Domain
Pharmaceutical/Biotechnology / Drug Development / Operational Excellence
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Process improvement, Change management, Root-cause analysis, Stakeholder collaboration, Risk management, Performance metrics design, Documentation, Training delivery, Microsoft Office proficiency, ICH-GCP knowledge
Preferred skills
ADKAR model, Change radar usage, Data analysis for process monitoring
Responsibilities
Lead evaluation of business processes to identify improvement or automation opportunities; Partner with cross-functional leadership to prioritize and design new business processes; Lead change management initiatives and internal communications to ensure adoption; Identify operational risks and implement mitigation plans; Establish key performance metrics and dashboards; Monitor and analyze the effectiveness of new initiatives.
Seniority
Senior, hands-on IC
