Sr. IT Support Analyst
Core
Sr. IT Support Analyst bridging business stakeholders and technology teams to drive requirements analysis, solution definition, and delivery support for enterprise-wide technological solutions.
Role type
Senior Business Systems Analyst (IT Operations Support)
Builds
Scalable, customer-focused technological solutions and product backlogs for a global financial institution
Domain
Banking / Financial Services / Technology Operations
Deliverable
product features
Required skills
Business analysis, impact assessment, requirements documentation, user story creation (BDD/Gherkin), Agile/Kanban workflow management, stakeholder facilitation, cross-functional dependency management, Jira/Confluence proficiency, API integration analysis, regulatory compliance knowledge
Preferred skills
Agile/Scrum/SAFe certifications, AI-based technical solution development
Technologies
Jira, Confluence, API-driven architectures
Responsibilities
Lead requirements analysis and solution definition; Create and maintain user stories with acceptance criteria; Facilitate backlog refinement and sprint planning; Manage cross-team dependencies and risks; Support defect triage and solution validation; Ensure end-to-end traceability between business objectives and delivery outcomes
Seniority
Senior, hands-on IC
