Lead Customer Success Engineer - West
Core
Senior Customer Success Engineer driving long-term outcomes for strategic enterprise accounts on Veeam's Securiti Data Command Center platform.
Role type
Senior Customer Success Engineer (Data Security & AI Governance)
Builds
Customer adoption, expansion, and renewal strategies for DSPM, Privacy, and AI Governance solutions.
Domain
Data Security, Privacy, AI Governance, Cloud Security, Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Technical assessments, adoption program management, executive stakeholder engagement, churn risk detection, solution architecture recommendation, value realization planning, onboarding facilitation
Preferred skills
DSPM platform familiarity, Privacy platform familiarity, AI Governance platform familiarity, cloud platform expertise
Technologies
Securiti Data Command Center, AWS, Microsoft Azure
Responsibilities
Lead onboarding and adoption for strategic enterprise accounts; identify expansion and upsell opportunities; conduct technical health checks and assessments; monitor churn signals and define mitigation plans; engage C-level stakeholders (CISO, CIO, Chief Privacy Officer); build business cases and define value realization; partner with Sales and CS leadership on renewal strategy.
Seniority
Senior, hands-on IC
