Forward Deployed Engineer

ABOUT THE ROLE

We are looking for a Forward Deployed Engineer to be an early non-founder hire, owning every customer relationship and building the playbook for scaling from an early customer base to thousands. We seek a technical, customer-facing individual who understands product positioning and instinctively automates repetitive tasks.

WHAT YOU'LL DO

- Coach AI agents on product positioning, buyer personas, and pricing conversations

- Serve as the voice of the customer, identifying common requests and patterns in customer interactions to inform product development

- Own customer relationships end-to-end, from onboarding through ensuring success and optimizing their experience

- Automate manual and repetitive tasks by building workflows and systems to help the customer engineering function scale

- Work directly with the CTO to translate customer feedback into shipped product features

WHAT WE'RE LOOKING FOR

- Technical aptitude with ability to understand and explain complex product capabilities

- Strong customer empathy and communication skills

- Comfort with process automation and workflow design

- Ability to identify patterns and drive systematic improvements

- Collaborative mindset to work across engineering and customer-facing teams