Application Support Engineer 6500868
Core
Act as a software detective to identify and solve issues within critical business systems, specifically focusing on Mainframe application programming and support for the Johnson Controls application suite.
Role type
Senior IC Application Support Engineer (Mainframe)
Builds
Maintains stability and performance of critical business systems including cash feeds, interfaces, and reporting for Johnson Controls clients.
Domain
Financial Services / Mainframe Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Mainframe application programming, Db2, CICS, MQ, RACF security, COBOL, Java, Assembler, IMS, L2/L3 break-fix, problem management, system integrity verification, cash feed reconciliation, interface feed checks, report distribution, adhoc reporting, CA7, REXX, FTP, SFTP
Preferred skills
Application Remediation, IT Troubleshooting
Technologies
Db2, CICS, MQ, RACF, CA7, REXX, IMS, COBOL, Java, Assembler
Responsibilities
Analyze complex software issues and develop effective solutions to maintain system stability and performance; Lead collaborative efforts across teams to ensure timely resolution of critical incidents; Support continuous improvement initiatives by identifying recurring problems; Provide expert guidance and knowledge sharing to support team members; Contribute to the development and documentation of best practices and standard operating procedures; Perform daily system integrity verification, cash feed reconciliation, and interface feed checks.
Seniority
Senior, hands-on IC