Principal Customer Readiness Advisor
Core
Leading the multi-agency Customer Readiness Program to prepare customers, stakeholders, and operating environments for the successful implementation of major rail project deliverables.
Role type
Principal Customer Readiness Advisor
Builds
Operational and customer preparedness for a new 10.2km rail line and supporting infrastructure projects in South East Queensland.
Domain
Public transport infrastructure and government-funded major projects
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, stakeholder engagement, risk management, testing program oversight, contract management, complex communication, workshop facilitation
Preferred skills
Experience in public transport, technology, or major infrastructure; ability to influence without direct authority; anticipation of customer needs
Technologies
ETCS digital signalling system
Responsibilities
Lead and coordinate key elements of the Customer Readiness Program; oversee end-to-end customer testing programs; identify and manage testing-related risks and contractual gaps; maintain program management tools and governance artefacts; build relationships with internal and external stakeholders; facilitate workshops and testing activities; communicate complex information in governance forums.
Seniority
Principal, strategy & mentorship