SAP Inhouse Consultant (m/w/d) Customer Service
Core
Analyze and improve existing SAP Customer Service processes, lead the transformation to SAP S/4HANA Service, and integrate Field Service Management (FSM) to modernize mobile service operations.
Role type
Senior SAP Inhouse Consultant (Customer Service & Field Service)
Builds
SAP S/4HANA Service solutions and integrated Field Service Management workflows
Domain
Manufacturing / Industrial Services / SAP ERP
Required skills
SAP Customer Service (CS), SAP S/4HANA Service, SAP Field Service Management (FSM), process analysis, solution architecture, cross-module integration, requirement gathering, user story development, rollout management, technical documentation, training delivery
Preferred skills
Experience with international SAP rollouts, template projects, S/4HANA transformations, mobile service process design
Technologies
SAP S/4HANA, SAP Field Service Management (FSM), SAP Customer Service (CS)
Responsibilities
Analyze existing SAP-CS processes and identify improvement opportunities; Conceptualize and design the future SAP Service landscape; Integrate SAP FSM with existing systems; Conduct workshops to gather requirements and develop solution concepts; Support templates, rollouts, testing, and production deployment; Manage interfaces with Sales, Logistics, Maintenance, and Finance; Support error analysis and knowledge transfer through documentation and training
Seniority
Senior, hands-on IC