Telefon-Agent:in (m/w/d)
Core
Handling customer inquiries via phone, conducting outbound calls for appointment setting, and performing back-office administrative tasks for a regional savings bank.
Role type
Customer Service Agent (Telephony)
Builds
Customer service interactions and appointment scheduling for banking advisors
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
telephone communication, OSPlus system knowledge, cross-selling, back-office administration, digital affinity
Preferred skills
bank training, customer consultation experience, flexibility for extended hours (08:00–20:00), PC proficiency