Abteilungsleitung Bürgerservice (m/w/d)
Hybrid
Core
Leading the citizen service department for the City of Dorsten, overseeing digital transformation, process optimization, and team management for public-facing services.
Role type
Department Head (Management)
Builds
Public service delivery platforms and digital citizen services
Domain
Public Administration / Municipal Services
Required skills
Team leadership, process optimization, digital transformation, stakeholder management, public relations, administrative oversight
Preferred skills
Change management, strategic planning, conflict resolution, innovation
Responsibilities
Lead the citizen service department, drive digitalization of services, optimize administrative processes, manage team performance, represent the city externally, ensure legal compliance in service delivery
Seniority
Senior, Management