Sachbearbeitungen Servicecenter 115 (m/w/d)
Core
Handling incoming citizen calls via the 115 hotline and in-person inquiries at the information desk, providing information, scheduling appointments, and routing complex issues to specialized units.
Role type
Customer service agent (public administration)
Builds
Citizen information services and appointment scheduling
Domain
Public administration / Municipal services
Deliverable
client delivery
Required skills
German (fluent), telephone communication, customer service, information retrieval, appointment scheduling, MS Office
Responsibilities
Answering and resolving citizen calls, taking and processing appointment requests, providing in-person information at the reception desk, routing inquiries to appropriate departments, maintaining the knowledge database, monitoring call volume.
Seniority
Entry-level