Principal Product Manager - Conversation AI
Core
Define the long-term product strategy, architecture, and operating model for HighLevel's Conversation AI platform to enable AI agents that handle customer conversations, lead qualification, and appointment scheduling across multiple channels.
Role type
Principal Product Manager (AI Agents & Platform Strategy)
Builds
HighLevel Conversation AI platform (AI agents, knowledge retrieval, multi-channel deployment, routing, analytics, APIs)
Domain
SaaS / AI / Customer Engagement / SMB Services
Deliverable
production ML models | product features
Required skills
Product strategy & roadmap definition, AI agent architecture & orchestration, multi-channel conversation management, LLM evaluation & observability, commercial modeling & pricing strategy, cross-functional leadership
Preferred skills
Experience in AI/ML product development, knowledge of CRM and workflow automation, background in agency or SMB market dynamics
Technologies
LLMs, RAG, multi-channel messaging APIs, observability tools, agent orchestration frameworks
Responsibilities
Define product vision and architecture for Conversation AI; Establish product principles for agent behavior and human handovers; Partner with engineering on LLM orchestration, context management, and reliability; Build scalable evaluation frameworks for accuracy and safety; Define testing and release standards for models and prompts; Improve integrations with CRM, calendars, and payment systems; Partner with finance on usage-based pricing and margin targets; Act as a senior product thought leader across the AI Employee organization
Seniority
Principal, hands-on IC with strategic leadership
