Senior Support Technician
Core
Senior Support Technician providing trusted technical support and problem-solving for key clients across infrastructure, cloud, and messaging platforms.
Role type
Senior Support Technician (Infrastructure & Cloud)
Builds
Hybrid cloud setups, secure environments, and client solutions
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Windows Server, Azure AD, GPO, DNS, DHCP, messaging platforms, virtualization (Hyper-V, VMware), backup tech (Veeam, Datto, StorageCraft), network infrastructure (LAN/WAN), firewall management, ticket triage, complex problem-solving
Preferred skills
ConnectWise, Labtech, Kaseya, project deployment experience
Technologies
Microsoft AD, Azure, M365, Exchange, Windows Server, VMware, Citrix, Hyper-V, Veeam, Datto, StorageCraft, ConnectWise, Labtech, Kaseya
Responsibilities
Solving complex infrastructure problems for key clients, supporting hybrid cloud setups, diagnosing issues across desktops, servers, and networks, collaborating with senior engineers on deployments, building strong client relationships
Seniority
Senior, hands-on IC
