Senior Data Analyst | Hybrid - Full Time
Core
End-to-end ownership of analytics for Call Center and Developer businesses, translating business goals into measurable metrics and insights.
Role type
Senior IC data analyst (analytics & data modeling)
Builds
Data models, reports, and dashboards for business and product teams
Domain
SaaS / Call Center and Developer tools
Deliverable
dashboards & analysis
Required skills
SQL, data modeling, dbt Cloud, statistical analysis, AI agents, data quality investigation
Preferred skills
Data science background, advanced AI agent usage, proactive problem identification
Technologies
dbt Cloud, SQL, AI agents
Responsibilities
Define and maintain key business and product metrics; Analyze large and complex datasets to identify patterns; Build and maintain data models for reliable reporting; Build reports and dashboards for actionable insights; Apply data science and statistical methods to business decisions; Investigate data inconsistencies and ensure data quality.
