SRE, Service Level Management
Core
Own the measurement layer for ICE's Mortgage Technology platforms by defining SLOs, managing error budgets, and translating telemetry into reliability analytics for engineering, leadership, and clients.
Role type
Senior IC SRE (Service Level Management)
Builds
Reliability dashboards, operational performance reports, and governance materials for executive stakeholders.
Domain
Financial services / Mortgage Technology / Observability
Deliverable
dashboards & analysis
Required skills
SLOs and error budgets, SQL, metrics query languages, observability stacks (Datadog, Grafana, Prometheus), ITSM platforms (ServiceNow), data visualization (Tableau, Power BI), incident lifecycle analysis, automation scripting
Preferred skills
Financial services domain knowledge, ITIL/SRE frameworks, AIOps platforms (PagerDuty, BigPanda), contractual SLA experience, LLM tooling for analytics
Technologies
Datadog, Grafana, Prometheus, ServiceNow, Tableau, Power BI, SQL
Responsibilities
Define SLIs/SLOs and calculate error budgets; validate outage minutes and reconcile incident data; build automated reliability dashboards and executive reports; prepare post-incident reviews and client-facing summaries; improve instrumentation and telemetry coverage; apply AI/LLM tools for data summarization under governance.
Seniority
Senior, hands-on IC
