Technical Professional-Manufacturing /Senior Technical Professional - Manufacturing (System Support)
Core
Provide technical support for hardware, software, and network-related issues within manufacturing systems, including installation, configuration, maintenance, and troubleshooting of OT networks and IoT devices.
Role type
Senior IC IT support engineer (manufacturing systems)
Builds
High availability and reliability of critical manufacturing systems and OT networks
Domain
Energy industry + Manufacturing IT/OT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting Windows devices and hardware, Basic networking (IP, DHCP, DNS), Device deployment and imaging, OT environment familiarity, VLAN and firewall rule understanding, Endpoint protection and OT security tools, System and application patching, User account and access control management, Incident documentation
Preferred skills
Master's degree in Engineering, Licensed/Chartered Professional Engineer certification, Experience with AI-based knowledge bases for automated troubleshooting
Technologies
Windows, OT networks, IoT devices, Cloud/on-premise/hybrid environments, VLAN, Firewalls, Endpoint protection tools
Responsibilities
Install, configure, and maintain manufacturing systems applications, OT networks, and IoT devices; Monitor system performance to ensure high availability; Troubleshoot and resolve system, network, and application issues; Manage user accounts, access controls, and security configurations; Perform regular system updates, patching, and data backups; Collaborate with AI developers to enhance automated troubleshooting; Coordinate with vendors for issue resolution
Seniority
Senior, hands-on IC