Prozessverantwortlicher für Giro und Karten/Payment (m/w/d)
Core
End-to-End responsibility for conceiving, developing, and optimizing customer-oriented reference processes for Giro products, cards, and payment in private and corporate banking within the Sparkassen financial group.
Role type
Senior Process Owner (Giro, Cards, Payment)
Builds
Customer-oriented reference processes for Giro, cards, and payment services
Domain
Banking / Financial Services / Payments
Required skills
End-to-End process design, Customer Experience integration, Regulatory compliance, Market and competitive analysis, Solution architecture, Stakeholder consulting
Preferred skills
Knowledge of Sparkassen financial group structures, Experience in Giro/Cards/Payment domains
Technologies
None stated
Responsibilities
Conceptualize and optimize reference processes for Giro and payment products, Integrate customer experience with classical and agile methods, Analyze usage metrics and market trends to identify optimization needs, Consult committees and process teams on cross-functional projects, Represent process management in working groups of the Financial Informatics and Sparkassen financial group
Seniority
Senior, hands-on IC