SAP Business Expert (m/w/d) Service
Core
Develop, optimize, and standardize global service processes within the SAP ecosystem; act as a central point of contact for service systems and tools; support the rollout of digital solutions like SAP ERP and SAP Field Service Management.
Role type
Senior SAP Business Expert (Service)
Builds
Global service processes, digital support tools, and SAP-based reporting dashboards
Domain
Industrial manufacturing (water treatment/fluid dosing) + Enterprise Resource Planning
Required skills
SAP Service Module, SAP Field Service Management, ERP systems (e.g., Microsoft Dynamics NAV), project management, analytical thinking, English fluency
Preferred skills
Additional foreign languages, experience with other ERP solutions, intercultural collaboration
Technologies
SAP Analytics Cloud (SAC), SAP ERP, SAP Field Service Management, SharePoint
Responsibilities
Develop and optimize service processes; train international branches on new processes; analyze and evaluate service KPIs; maintain global service cockpit in SAC; coordinate IT and SAP key users; support global service and IT strategy
Seniority
Senior, hands-on IC