Technischer Servicemanager (m/w/d)
Core
First point of contact for customers in the after-sales area for technical questions, preparing service technician interventions, and coordinating service operations for HVAC and climate control systems.
Role type
Senior technical service manager (HVAC)
Builds
Service operations and technical support for ventilation, heating, cooling, and climate optimization systems
Domain
Building technology / HVAC / Climate control
Deliverable
client delivery
Required skills
HVAC refrigeration technician training, control system knowledge, service technician coordination, subcontractor management, MS Office, digital service management systems, English
Preferred skills
Experience in the refrigeration industry, field service experience
Technologies
Microsoft Dynamics Field Service, digital service management systems
Responsibilities
Coordinate service technician interventions, prepare service offers and project planning, supervise service reports, handle defect reports and warranty claims, provide technical support on-site
Seniority
Senior, hands-on IC
