Büromanagement / Serviceassistenz (m/w/d)
Hybrid
Core
First point of contact for customers at the reception and phone, handling order entry, appointment scheduling, spare vehicle coordination, and commercial settlement.
Role type
Administrative Assistant / Service Support
Builds
Customer service workflows and administrative processes for a car dealership
Domain
Automotive retail and service
Deliverable
product features
Required skills
Commercial training, customer orientation, accuracy, written and verbal communication, composure under stress
Preferred skills
None stated
Technologies
None stated
Responsibilities
Answering phones and greeting customers at reception, entering orders for the workshop and delivery team, scheduling customer appointments, coordinating spare vehicles, handling outstanding commercial settlement with customers
Seniority
Entry-level