Engineer, Elevated Client Services
Core
Client-facing technical advisor delivering, stabilizing, and optimizing ICE Mortgage Technology solutions for enterprise lending clients, focusing on correspondence loan purchase, delivery, and investor compliance.
Role type
Senior IC mortgage technology engineer (client services)
Builds
Optimized loan purchase and delivery workflows, integrations, and platform stability for correspondent lenders
Domain
Mortgage technology / Financial services
Required skills
Encompass administration and configuration, loan lifecycle management, MISMO/XML data mapping, API integration, workflow optimization, stakeholder advisory
Preferred skills
Correspondent lending models, AWS/Azure, SQL/NoSQL, JavaScript, .Net, AppDynamics, AI/automation for risk detection
Technologies
Encompass, eFolder, MISMO, XML, REST APIs, AWS, Azure, SQL, NoSQL, JavaScript, .Net, AppDynamics
Responsibilities
Lead resolution of complex production issues and escalations, advise clients on product adoption and integrations, configure and troubleshoot Encompass forms and business rules, resolve data mapping issues, optimize workflows to reduce funding turn times, mentor junior team members
Seniority
Senior, hands-on IC