Senior Consultant, Elevated Client Services
Core
Strategic subject matter expert leading complex client engagements for Consumer, HELOC, and Special Products functions within ICE Mortgage Technology Solutions.
Role type
Senior IC mortgage technology consultant
Builds
Optimized mortgage servicing ecosystems and operational processes for financial institutions
Domain
Mortgage technology / Consumer lending / HELOC
Required skills
Mortgage servicing expertise, Project management, Process optimization, Regulatory compliance knowledge, System testing, Stakeholder management, Solution architecture, Business modeling, Resource allocation, Client engagement
Preferred skills
Implementation consulting experience, SaaS mortgage environment background, Executive communication
Technologies
ICE Mortgage Technology products, MSP platform
Responsibilities
Lead complex client engagements and manage project teams, Provide strategic recommendations on best practices and regulatory considerations, Devises and modifies processes to solve complex business problems, Conduct system and integration tests using client data, Consult directly with client executives to drive project alignment, Lead training and enablement of client and technical support personnel, Identify opportunities for process optimization and cost reduction, Manage stakeholder communications across organizational levels
Seniority
Senior, hands-on IC