Field Tech Product Owner - Germany (m/w/d)
Core
Own the vision, roadmap, and operating system for field-facing CRM capabilities in Germany, focusing on AI-driven automation, cross-channel orchestration, and quality governance.
Role type
Senior Product Owner (Field Technology & AI)
Builds
Field-facing CRM capabilities, AI intake layers, and cross-channel orchestration engines
Domain
Pharmaceutical industry, Commercial IT, AI/ML
Deliverable
production ML models
Required skills
Product ownership for CRM platforms, Hands-on expertise with enterprise CRM configurations, LLMs and AI agents (RAG, guardrails), Next-best-action logic, Agile backlog management, Budget and vendor management, Compliance in regulated environments
Preferred skills
German language, Pharmaceutical industry experience
Technologies
Enterprise CRM platforms, LLMs, AI agents, RAG, Next-best-action engines
Responsibilities
Define product vision and roadmap for field-facing CRM, Design and tune AI intake layers, Chair decision boards for non-auto-resolved requests, Manage backlog for cross-channel orchestration, Curate AI knowledge bases, Set guardrails for AI-driven actions, Direct delivery capacity across partners, Own quality governance and compliance, Track adoption and value metrics, Manage budget and resourcing
Seniority
Senior, hands-on IC
