Principal Consultant, Elevated Client Services
Core
Senior individual contributor providing strategic subject matter expertise on Servicing functions across ICE Mortgage Technology Solutions, leading complex engagements and guiding team members.
Role type
Principal Consultant (Strategy & Mentorship)
Builds
Strategic recommendations, process optimizations, and governance frameworks for mortgage servicing and escrow operations
Domain
Financial Services / Mortgage Technology
Required skills
Strategic consulting, project management, business process reengineering, regulatory compliance analysis, stakeholder management, team mentoring, requirements definition, solution architecture, budget management, process optimization
Preferred skills
Escrow reconciliation, compliance reporting, payment services integration, system testing
Technologies
ICE Mortgage Technology products, MSP, Lockbox, Digital Banking, ACH
Responsibilities
Lead business consulting projects defining strategy and approach; Configure and document client needs while establishing governance frameworks; Define product scope and develop specifications/data models; Provide strategic recommendations on best practices and regulatory considerations; Devises and modifies processes to solve complex business process problems; Conduct system, integration, readiness, and acceptance tests; Consult directly with client executives; Act as project leader for complex engagements; Mentor and coach senior and junior team members; Lead training and enablement of client and technical support personnel; Identify opportunities for process optimization and cost reduction.
Seniority
Principal, hands-on IC with mentorship responsibilities