Customer Support Engineer (m/w/d)
Core
Central technical contact and support for firmware, developing test applications and user codes for the SDK, and structuring customer feedback for product optimization.
Role type
Customer Support Engineer (Technical)
Builds
Test applications, user codes, SDK components, documentation, FAQs, and training materials
Domain
Industrial B2B, Firmware, Software Development
Deliverable
product features
Required skills
Firmware knowledge, SDK development, API documentation, customer onboarding, training delivery, feedback analysis
Preferred skills
Experience in industrial application areas (B2B), willingness to travel worldwide (<5%)
Technologies
Firmware, SDK, API
Responsibilities
Act as central contact for firmware, develop test applications and user codes, structure customer feedback, create documentation and training materials, conduct onboarding and training sessions
Seniority
Mid-level, hands-on IC
