Kaufmännischer Mitarbeiter (m/w/d) im Kundenservice
Core
Administrative customer service role handling incident reports, customer communication, and billing for maintenance and emergency services.
Role type
Administrative Customer Service Specialist
Builds
Maintenance and emergency service contracts, repair invoices, and customer records
Domain
Industrial maintenance and service
Required skills
ERP system proficiency, billing and invoicing, customer communication, data entry, contract management
Responsibilities
Accepting and routing incident reports, handling customer inquiries via phone and email, creating repair and parts invoices, managing maintenance and emergency contracts, maintaining customer master data in ERP system, processing price increase notifications